"A manager's job is to make knowledge productive, to turn intellectual capital into customer value."
- Dave Ulrich in "Intellectual Capital = Competence X Commitment"
Sparkler, your comments made me realize that this quote doesn't really portray accurately the tone of the article. The author agrees with you completely, and the article is actually all about a company's most important product is the employees.
Ohh.. I thought the point of this one was a funny-haha:
"...turn intellectual captial (sic) into customer value."
and then the title, _Competence X Commitment_
COMEDY!
But nah, thwarted.
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